Shipping & Returns
Seamless Delivery, Effortless Flexibility
At Bonitas Vet Limited, we ensure your jewelry journey—from checkout to doorstep—is as exceptional as our designs. Whether you’re ordering a delicate choker, a bold ear cuff, or a personalized ring, our policies prioritize speed, sustainability, and satisfaction.
Global Shipping Made Simple
Fast & Trackable Delivery
- Standard Shipping: Free worldwide delivery on orders over $100, processed within 1-2 business days.
- Express Shipping: Need it sooner? Choose expedited shipping (2-3 business days) at checkout.
- Real-Time Tracking: Monitor your package via our app or website with GPS-enabled updates.
Sustainable Packaging
Every order arrives in our signature EcoLuxe™ Box, crafted from 100% recycled materials. Inside, your jewelry is securely nestled in biodegradable pouches, ensuring both elegance and environmental responsibility.
International Duties & Taxes
Prepaid Duties: We cover customs fees for all EU and UK orders. For other regions, charges (if applicable) will be calculated transparently at checkout.
Hassle-Free Returns & Exchanges
Our Promise: 30-Day No-Questions-Asked Policy
Changed your mind? No problem. Return unworn, undamaged items within 30 days for a full refund or exchange.
- Start Your Return: Log into your account to initiate a return, or contact our Style Support team.
- Free Return Shipping: Use our prepaid return label (included in every order).
- Instant Refunds: Once received, refunds are processed within 48 hours.
Exceptions: Customized rings and engraved bracelets are final sale to preserve craftsmanship integrity.
Damaged or Defective Items
We take quality seriously. If your necklace clasp is faulty or your anklet arrives damaged:
- Report Within 7 Days: Contact us via live chat or email with photos.
- Priority Resolution: Receive a prepaid return label and immediate replacement—no waiting.
- Blockchain Verification: For luxury collections, use our app to scan the item’s NFC tag and verify authenticity.
Sustainability in Every Step
- Carbon-Neutral Shipping: Partnering with DHL GoGreen, we offset emissions for every order.
- Recycle Packaging: Return your EcoLuxe™ Box for a $5 credit toward future purchases.
- Circular Jewelry Program: Trade in old earrings or bracelets (any brand) for store credit—even if you don’t make a purchase.
Need Help?
Our 24/7 Style Advisors are here for you:
Phone: +852 97373342
Email: [email protected]
Why Choose Us?
Just like our AI-powered jewelry designs, we blend innovation with integrity. From blockchain-backed quality checks to zero-waste returns, Bonitas Vet Limited redefines what modern retail should be.