Shipping & Returns
Applies to all orders placed on buygolddesign.com – revised 5 May 2025
1. Return Window
You may return any item within 14 calendar days of delivery.
Condition: unused, unwashed, with all original tags and packaging.
2. Who Pays Shipping?
Buyer covers return postage.
Use a tracked service; the parcel is at your risk until we sign for it.
3. Refund Timeline
| Step | Timeframe |
|---|---|
| We receive your parcel | Day 0 |
| Quality check | Day 0‑1 |
| Refund submission | Within 2 business days of receipt |
| Funds posted by provider* | Card 3‑7 bd (max 15) · PayPal ≤ 14 d (≤ 30 where law permits) · Bank 5‑10 bd |
*Posting times are controlled by your bank, card issuer, or PayPal.
4. How to Start a Return — 3 Simple Steps
Email [email protected] within 14 days and include your order number.
Receive the return address & packing tips (we reply within 1 business day).
Ship and share the tracking link. We take it from there.
5. Non‑Returnable Items
Requests made after 14 days.
Goods showing wear, washing, stains, damage, or missing parts.
Custom pieces or items labelled Final Sale / Non‑Returnable.
6. Need Help?
Email [email protected] — we’re here to help.